Support

Refund Policy

Last updated: 21 September 2026

For e-books and digital products, request a refund within 24 hours of the download becoming available in My library if one of the eligible issues below occurs. This is the request window, not a promise that the money will reach your account within 24 hours.

Eligible Issues & Examples

• Wrong PDF: for example, you ordered Chemistry but received a different book.
• Damaged or incomplete PDF: for example, the file will not open or advertised pages are missing, and we cannot provide a working replacement.
• Inaccessible download: for example, the supplied link denies access and we cannot restore it.
• Duplicate payment: for example, you paid twice for the same order. Report it within 24 hours of the second payment; the extra payment is eligible for a refund.
• Non-delivery: downloads should become available when payment is confirmed. If access is missing after confirmation, contact us within 24 hours of that confirmation to request access or a refund.
• Unusable digital product: for example, a ZIP file is damaged or the described files are missing, and we cannot provide a working replacement.

Example: if your download becomes available at 3:00 p.m. on Monday, send your refund request by 3:00 p.m. on Tuesday. Your request time counts even if we reply later.

Digital Returns

• We sell only digital products, so no physical return or return-shipping charge applies.
• A change of mind or choosing the wrong product yourself after receiving the correctly described, working files does not qualify under this policy. Please check the description and available sample before buying.
• After a refund, download access is removed. Stop using the refunded product and delete your copies. Sharing or reselling purchased files is not permitted.

How to Request a Refund

• Email chapterdrop.info@gmail.com within the applicable 24-hour window.
• Include your book title or code, order contact details, payment reference, payment date, and a short explanation. Attach a screenshot of the issue if available.
• Do not send your full card number, PIN, CVV, password, or one-time payment code.
• We will review the payment and issue, then tell you whether a replacement or refund is available and explain the decision.

Refund Method & Timing

All approved refunds will be returned to the original payment method used to make the purchase (the payment-initiated medium itself). For example, a card payment will be refunded to the same card, not to another card, account, or cash.

The refund covers the amount actually paid for the affected product, including any discount applied. For a duplicate charge, we refund the extra payment.

We will confirm approval and notify you when the refund is initiated. The time for it to appear in your account depends on your bank or payment provider and is separate from the 24-hour request window.

Your Rights

This policy applies to e-books and other digital products. Refunds are issued in the original transaction currency; any currency-conversion difference depends on your card issuer. This policy does not limit any rights you have under applicable law.

See our Terms & Conditions and Privacy Policy for purchase and data-handling details.